Please mind that NEAR Wallet is non-custodial, thus NEAR Team has no control over wallets and tokens on the blockchain.
If your tokens were sent to a wallet that is not yours (you don’t know the private key of this wallet), we cannot restore them.
Note! Tokens sent to the funding (initial) address can be easily restored. Visit this article to find the instructions: Accidentally sent NEAR to the funding (initial) address. Can I recover it?